Better together
- MON - FRI: 10:00am - 4:00pm PST
- [email protected]
- (424) 446-1274
Shipping
We’re currently Shipping from the State of California.
Your order will be processed as received, Once the payment has taken place, you will receive a confirmation e-mail within the next 24 hours, Please consider that we are in PST (Pacific Standard Time) and allow us 24 hours after placing the order to give you final details and tracking number for your shipment.
If your order is received Friday after 4:00 PM PST it will be processed until Monday or following business day.
Orders received on Sat or Sunday, will be processed on Monday or Following business day.
We do not process orders received on Holidays until the next business day.
Free Shipping applies for orders Over $35 and only in the US. (except Puerto Rico, Hawai and Alaska) and they are going trough Economic and or Standard Services it takes from 2- 7 Business Days.
USPS First Class Mail: $0.00 and it may take 3-7 Business Days
USPS Priority Mail: $0.00 and it may take 1-3 Business Days
FeDex : $0.00 and it may take 3-7 Business Days
FeDex do not deliver to PoBOX address.
IMPORTANT: We do our best to provide you detailed tracking information but once your order has been taken and confirmed with the Carrier of your preference we do not longer have control on the package: the package is out of our hands. We are not responsible for incorrect address that gets the package delivered to a wrong place: When you are placing your order please verify and double check that you are entering the correct address. We also, Can Not be responsible for the safety level at the delivery address. Please ensure that your destination is safe and secure to receive your package because we are not responsible for lost of stolen packages.
Returns
Sales are Final but we allow our clients to return an item within the next 3 days after the package was received. After 3 days, the order is no longer eligible for return.
If you are eligible for a return please email to [email protected] with your order number. We will contact you back within the next 24 hours and will give you instructions for the return (if you email during the weekend or holiday we will reply until following business day)
To return an item this must be in the same condition as it was when you received, unused and it is original package. Please include a copy of your Invoice or receipt with the return. The credit will go back to the same account that was used for payment and in the same method.
Shiping Fees are not refundable and you must be able to print a return label if Return is approved.
If an item is damage upon arrival, the damage must be reported to [email protected] within 24 hours after receiving the package. We will contact you back within 24 hours to start the replacement.
On Sale Items or Clearence are final and not eligible for return or exchange.
All returns must be first approved by email. please do not just return an item and expect credit for it if you have not followed the previous instructions and respected the policies
FAQ
Are you guys only an on line Store.
Yes: we are strictly online for now.
Are you a drop shipping company?
No. We do have our merchandise In Stock.
Where are you guys located?
We are currently shipping from the heart of California in LA and also from the High Desert.
Do you have a Show-room?
No. Unfortunately the answer is not. Hopefully in the future but if you have any question you can always send us an email or text and we will review it.
Can I choose the color of my package?
No. All Items are perfectly packaged before shipping. the piece of Eyewear will always leave our facilities protected but the inner cases material and design may vary based on the type of item that you’ve purchased, it’s size, the style and the line of the sunglasses that it belongs to and its value. And they may be subject to Availability.
For returning Vip customers that have had experienced My Soul and My Shades hard cases you can always email, text or call to check availability.
Payment Options
We use a leading third party payment processor for you to feel confident using the credit card of your preference.
Since 1996, Authorize.net has been a leading provider of payment gateway services, managing the submission of billions of transactions to processing networks on behalf of merchant customers. Authorize.Net has been accredited by the BBB since 2009 and has an A+ rating. Shop SECURE AND CONFIDENT.